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REFUND POLICY

Last Updated 30 April 2020

We want you to feel confident about purchasing from Peche Patisserie, as such we operate with a No Returns – No Refund Policy.

Prices dynamically change for items as raw materials costs fluctuate. There will be no refunds or credit for items based on these price fluctuations.

There will also be no refunds for customers who do not select the proper delivery option on Checkout. You are given concise instructions and also two opportunities to view these policies before placing an order.

We may update or amend these Terms from time to time. Please review these Terms regularly to ensure you are aware of any changes we have made. Your continued use of the Site after changes are posted means you agree to be legally bound by these Terms as updated and/or amended. Once your order has been confirmed, we will not make any changes to the Terms that apply to your order. However if you are a returning customer please check the Site regularly to ensure you are aware of any changes we have made to our Terms since the last time you visited the Site.

DELIVERY POLICY

Last Updated 13th May 2020

1. We currently deliver to ONLY the following areas:

East/West Corridor
  • Alyce Glen
  • Aranguez
  • Bayshore
  • Bayside
  • Bayview
  • Blue Range
  • Buoys
  • Cascade
  • Diego Martin
  • El Socorro
  • Ellerslie Park
  • Fairways
  • Federation Park
  • Glencoe
  • Goodwood Gardens
  • Goodwood Heights
  • Goodwood Park
  • Haleland Park
  • Hillsboro
  • Lady Chancellor
  • Long Circular
  • Maracas Valley
  • Maraval
  • Moka
  • Mucurapo
  • Newtown
  • Petit Valley
  • Port of Spain
  • Shorelands
  • St. Anns
  • St. Augustine
  • St. Clair
  • St. Joseph
  • Trincity
  • Valsayn
  • Victoria Gardens
  • Westmoorings
  • Woodbrook
South
  • Bel Air
  • Duncan Village
  • Gulf View
  • La Romaine
  • Marabella
  • Palmiste
  • San Fernando
  • St. Joseph Village
  • Vistabella

2. Although we do deliver to within these areas, we are unable to deliver to high risk areas for security reasons.

3. All deliveries will be made between 8:00 am to 8:00 pm on the day of opening stated on the Online Order page. Exceptional circumstances may occur; in this event you will be contacted via telephone.

4. Delivery will be completed when all products ordered from us are delivered to the delivery address given when your order is submitted.

5. The products will be your responsibility from the completion of delivery. You should check all products you receive against your order as soon as possible to make sure they reflect what you ordered and that they are not damaged or are not as described. If you discover that the products do not reflect what you ordered, are damaged or are not as described you must tell us as soon as reasonably possible after discovering this by telephoning (868) 672-2433.

6. Our Products are perishable. If you miss your delivery through any fault but Peche Patisserie, you will not be refunded nor will there be an additional delivery service to your location for your ordered products. Please be available during the date and time listed in Clause 3

7. We may update or amend these Terms from time to time. Please review these Terms regularly to ensure you are aware of any changes we have made. Your continued use of the Site after changes are posted means you agree to be legally bound by these Terms as updated and/or amended. Once your order has been confirmed, we will not make any changes to the Terms that apply to your order. However if you are a returning customer please check the Site regularly to ensure you are aware of any changes we have made to our Terms since the last time you visited the Site.

PICK UP POLICY

Last Updated 13th May 2020

Please note in light of the current situation we must take all precautions to ensure your health and that of our team and to ensure that our facility is not compromised.

More so because the nature of our business has changed to (REAL BREAD) nation-wide coverage to Massy, Pricesmart, Starlite, Superpharm and more.

No one will be allowed to enter the facility under any circumstances (including use of the WC)

Pickup time is between 12:00 pm and 3:00 pm on the opening day stated on the Online Orders page on a FIRST COME, FIRST SERVED BASIS

Collection is pretty simple.

  1. Please queue in your vehicles and call us (689.6353/ 223.2433) upon arriving at the curb side, when it is your turn.
  2. Please have your Order Number available when placing your phone call. This can be seen on the top right of your invoice and/or email. Contact us via Whatsapp at 689.6353 if you do not receive an Order Confirmation Email
  3. A member of our team will bring your order to the passenger side window for collection.

We thank you in advance for your full understanding and wish you and your loved ones health and safety in these unusual times.

We may update or amend these Terms from time to time. Please review these Terms regularly to ensure you are aware of any changes we have made. Your continued use of the Site after changes are posted means you agree to be legally bound by these Terms as updated and/or amended. Once your order has been confirmed, we will not make any changes to the Terms that apply to your order. However if you are a returning customer please check the Site regularly to ensure you are aware of any changes we have made to our Terms since the last time you visited the Site.